WSQ Establish Excellent Relationships for Customer Confidence

JAMES COOK INSTITUTE PTE LTD

$450.00
Unit price per

COURSE OVERVIEW

This module covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

COURSE OBJECTIVES

On completion of this module, learners will be able to :
Develop knowledge of organisation’s product or service offerings and customer profile
Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
Provide post-sales follow up in accordance with the organisation’s guidelines
Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

COURSE OUTLINE

Methods to develop knowledge of organisation’s product or service offering
Understanding types of customers and their profiles
How to build customer rapport and customer confidence
Understanding organisation vision, mission, values and service standards
Post-sales follow up
How to respond to service opportunities
Understanding service challenges and triggers in the service environment
How to respond to escalated service challenges

Funding

Additional Info

Course Code : TGS-2019504044

Course Funding Period : 01 Jan 2020 To 22 Aug 2025